As an online business our customer satisfaction relies on you receiving your coffee quickly, reliably and cost effectively.
We’ve spent considerable time fine tuning our shipping methods. Please take a minute to read our shipping instructions to ensure you get the best service we can provide.
Your order will be sent to our Auckland Roastery as soon as you submit it.
All orders received prior to 9.00am Monday to Thursday will be scheduled for that day’s roasting and shipping. (Later orders may also be shipped that day but can’t be guaranteed)
As our couriers don’t deliver over weekends, and to save your coffee going stale, all orders received after 9.00am Thursday will be roasted and shipped the following Monday for delivery Tuesday.
We encourage you to order early in the week to have your coffee for the weekend.
While the vast majority of our deliveries are delivered next day, there will inevitably be the occasional delay.
Your shipping notification will have your Courier Post tracking number attached. Visit the Courier Post website to track and trace your order.
If your order has been unreasonably delayed please contact us directly and we will make enquiries or if necessary ship a fresh order.
We use a Google address database to minimize addressing errors. If it doesn’t identify your address please email us.
Our deliveries are sent ‘no signature required’ so you’re not inconvenienced if you’re not home to sign.
Please provide brief and clear instructions as to the best place to leave your coffee and any necessary instructions to identify your property.
Our couriers deliver hundreds of parcels a day under difficult conditions – the easier your instructions are to follow the better your chance of success.
‘Leave in letterbox’ or ‘leave at front door’ are good examples.
Your courier will be looking for your business name rather than your street address or you personally. Often one street address can be home to many different businesses.
Please provide the business name the order will be delivered to as well as your own name, and any other instructions to help find the drop off point (eg reception or floor level).
Your business hours could also be useful if there is no outside drop-off point.