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Terms of Trade


By using you agree that you have read, understood and accepted these terms and conditions. All website transactions with Monsoon Coffee will be in accordance with these terms and conditions.

Monsoon Coffee has the discretion to decline any order placed or cancel any order for any reason. Whilst every effort is made to ensure prices are always correct on our website, mistakes can occur from time to time. If this is the case, Monsoon Coffee will notify you of the error and you will then have the choice to either accept the correct price or to cancel your order. Transactions will appear on your credit card statement as Monsoon Coffee for any transactions through this website.

Please keep your login and password safe; customers are liable for every order made under their login. All prices displayed on our website are in NZ Dollars and include GST.

Monsoon Coffee use DPS for all online credit card payments. We do not collect or store any credit card information. When making a purchase you will be directed to a secure webpage hosted by DPS to enter your payment details. DPS is New Zealand’s largest and most preferred gateway provider.


We will endeavor to dispatch all orders received within 1 working day of receiving payment for your order, if received by 9.00am Monday to Thursday.  Orders received after 9.00am Thursday may be sent the following Monday. If the requested product is out of stock, you will be notified and will be extended the option to cancel, change your order or wait for the product to become available.

We use Courier Post for delivery of goods. Cost of shipping is free for all orders . There is no surcharge for Rural Delivery. We do not deliver to overseas addresses.


If you receive a product that is damaged or if you are unsatisfied with the product please contact us within 7 days to request a replacement. The product should be kept in its original packaging, until advised by Monsoon Coffee whether it needs to be returned. If your returns request is approved a replacement will be sent or a refund will be made.

Items should be returned to: 85 Wairau Rd , Wairau Valley, Auckland 0627. 

Privacy Policy

We respect your privacy. We will never disclose, share or sell your email address, or other contact information to any other company. We only collect this information in order to be able to process your order and to make it easier for you when you re-order. All information about you will remain strictly confidential. Should you ever want your details removed from our database, simply let us know and we will process your request immediately.